Know exactly who you can count on
Every worker gets a live 0–100 reliability score, powered by 22 data points across 6 categories. Spot trends before they become problems. Make smarter placement decisions.
How reliability scoring works
TempClock continuously analyses your workforce data to build a comprehensive picture of every worker’s reliability.
Data Captured Automatically
Every clock-in, clock-out, cancellation, GPS check, document upload, and incident is tracked automatically, no extra work for your team.
22 Metrics, Weighted
The scoring weighs 22 individual metrics across punctuality, commitment, compliance, conduct, responsiveness, and engagement to produce a single score.
Trends & Risk Alerts
Track 90-day trends, get automatic risk flags, and receive AI-generated workforce assessments to make proactive decisions.
6 categories, 22 metrics
Each category is weighted based on its importance to workforce reliability, giving you a balanced and fair assessment.
Attendance & Punctuality
30% weight- On-time arrival rate
- Average arrival variance
- Early departure rate
- No-show rate
- Attendance streak bonus
Shift Commitment
20% weight- Shift completion rate
- Cancellation rate
- Short-notice cancellations
- Weekend & holiday reliability
Responsiveness
10% weight- Shift confirmation speed
- Message acknowledgment rate
Compliance & Documentation
15% weight- Document compliance
- GPS geofence compliance
Quality & Conduct
15% weight- Incident-free score
- Dispute rate
- Adjustment frequency
- Facial recognition confidence
Engagement & Flexibility
10% weight- Survey response rate
- Multi-location flexibility
- Availability coverage
See it in action
This is what your reliability scoring dashboard looks like, with AI insights, trend tracking, and per-worker drill-down.
Your workforce is performing well with an average score of 79. 19 workers are rated reliable, 3 are improving this month. Focus area: late starts are highest on the night shift at one site. Consider a reminder text before night shifts start.
Avg Score
0
Improving
3 ↑
Declining
2 ↓
At Risk
1 ⚠
| Worker | Score | Risk |
|---|---|---|
James Wilson Team Leader · #AX001 |
94 | ✓ |
Sarah Chen Warehouse Operative · #AX003 |
87 | ✓ |
Mark Taylor Forklift Driver · #AX008 |
68 | DECLINING |
Priya Nair Picker · #AX014 |
41 | AT RISK |
Click James Wilson’s row to see the expanded detail view ↑
AI workforce intelligence, built in
Ada, our optional AI assistant, reads your workforce data to surface insights you’d otherwise miss. AI features are off unless you switch them on, and never receive face data, photos or PINs.
Workforce Assessment
Ada summarises your entire workforce at a glance, identifying strengths and areas for improvement across all categories.
Per-Worker Insights
Drill into any worker and get an AI-generated assessment of their performance, trends, and potential risks.
Automatic Risk Flags
Workers with declining scores, recent incidents, or poor conduct metrics are automatically flagged so nothing slips through the cracks.
Why agencies love reliability scores
Better Placements
Send the right workers to the right clients based on proven reliability, not guesswork.
Early Warning
Spot declining trends and address issues before they impact your clients.
Fair Assessment
22 metrics across 6 balanced categories means no single bad day tanks a score.
Zero Admin
Everything is automatic. Scores update as your workers clock in, complete shifts, and respond to messages.
Ready to know your workforce better?
Reliability scoring is built into every TempClock plan and works from the clock and booking data you already have.