Support Centre

Create your TempClock account, choose a plan, and complete the onboarding wizard.

Set up your first work site with address, capacity, and settings.

Add workers manually or import in bulk, assign roles and locations.

The tablet, stand and connection you need, the Android kiosk app or a browser, and the kiosk speed settings.

Add managers and viewers to your dashboard with the right permissions.

Connect your existing ATS or CRM to TempClock via the REST API.

Receive real-time push notifications when events happen: clock-ins and clock-outs, worker updates, shifts and geofence events.

Step-by-step guide to adding individual workers with all their details.

Import hundreds or thousands of workers from a CSV, with a preview that checks every row first.

Approve workers who registered through a registration link, one at a time or in bulk.

Assign 4-6 digit PINs for workers who can't use facial recognition.

Update details, toggle status, change locations, and manage worker profiles.

Upload and track worker documents with expiry dates.

Set up automatic alerts for expiring documents.

Understand reliability scoring across 22 metrics, trend tracking, and risk flags.

Optional self-service for workers on their phone, and phone clock-in as a separate option.

Pause seasonal workers without losing their record or face enrolment.

The clock-in flow: badge, face match against the badge holder, result, and what happens offline.

Register each tablet with its own key, print QR badges and link NFC or RFID cards.

How face matching works, what affects accuracy, and how to improve results.

When and how to use PIN entry as an alternative to facial recognition.

Lock the kiosk to prevent workers from accessing other apps or websites.

Set up visitor and contractor check-in flows at the kiosk.

Set up location boundaries and track worker GPS at clock-in.

Display targeted messages to workers at the kiosk.

Create and manage surveys shown at clock-in.

Watch a kiosk camera feed, where it is switched on for the site (off by default).

Find specific time entries using date ranges, workers, locations, and status filters.

Correct clock-in/out times, add notes, and handle missing entries.

Manually clock workers in or out when they forget or the kiosk is unavailable.

Review, approve, or dispute time entries through the approval workflow.

Late starts, no-shows, early finishes, missing clock-outs, missed breaks, disputes and flagged clocks.

Make client approval a payroll gate and accept or decline the changes clients ask for.

Key in a paper sign-in sheet after a kiosk outage, checked row by row, with a reason.

How the rate system works, priority matching, and when rules apply.

Set up pay rates, charge rates, and scope rules for clients, locations, and roles.

Configure overtime thresholds, weekend premiums, and bank holiday rates.

Generate payroll summaries with hours, rates, and totals for any date range.

Check exceptions, approve, lock the week and export the Sage file in five steps.

One line per worker per pay element, from approved hours only, for Sage 50 Payroll.

Connect Sage Accounting (cloud) for client invoices and paid status. A send button is being added.

Approved, chargeable hours per client and site, with CSV, PDF, Sage 50 and Xero invoice files.

Export timesheet or detailed CSV data formatted for Xero import.

Track profitability with pay cost vs charge revenue analysis.

Build shift schedules, use templates, and assign workers to shifts.

Save recurring shift patterns and auto-generate weekly rotas.

Publish shifts and automatically notify assigned workers.

Manage holiday entitlements, sick leave, and absence approvals.

Weekly and rolling patterns and unavailable dates that the shift picker uses.

Workers confirm by reply, and open or no-show shifts go to the first worker who replies YES.

Understand your live dashboard, summary cards, and activity feed.

Run detailed reports on hours, headcount, and spending by worker, location, or role.

Analyse worker tenure, utilisation, cancellations, and forecast demand.

Monitor Working Time Regulations compliance and flag breaches.

Fill rate, attendance, punctuality and no-shows by site, day and worker.

Overtime hours, pay and charge per worker, site and pay week, priced like payroll.

Measure a pilot against the paper process and compare paper hours with TempClock hours.

Create login credentials for your clients to access their read-only portal.

How clients approve, reject, query or propose new times for the hours worked at their sites.

Step-by-step guide to creating and managing portal logins for your end clients.

Client-facing spend reports, fire register, and occupancy views.

Real-time on-site headcount for emergency roll-calls and fire safety.

Track live occupancy against capacity limits across all locations.

Review every action taken in the system with user, timestamp, and IP details.

Add, edit, and configure work sites, addresses, and capacity limits.

Organise workers by department and track time against project cost codes.

Manage the bank holiday calendar used for premium rate calculations.

Understand the different user roles and what each level can access.

Understand your plan, billing cycle, and how to upgrade or downgrade.

Configure face match threshold, kiosk options, and work rules.

What the optional text message add-on costs, how it is switched on and who gets texts.

Raise a support ticket, severities and response times, with P1 cover every day of the year.

Retention periods, the nightly sweep, consent, subject access exports and erasure.

What is checked, who is alerted and at what hours.

Send, sign and counter-sign client paperwork (NDAs, MSAs, DPAs) with audit trail, mobile-friendly signing, and auto-countersign.

Understand the Marketing Hub, artwork generator, email campaigns, asset library, and more.

Use the artwork generator to create branded graphics for Instagram, Facebook, LinkedIn, and X.

Upload, organise, and manage images, logos, and generated artwork in the asset library.

Create, schedule, and send GDPR-compliant email campaigns with open and click tracking.

Add contacts manually, import via CSV, organise into mailing lists, and manage subscriptions.

Create reusable email templates with merge tags and live preview for consistent campaigns.

How the public subscribe page works with GDPR double opt-in and confirmation emails.

How your clients can use their own branded artwork generator and asset library.

Fix camera permission issues, blank screens, and video feed problems.

Improve match accuracy, re-register faces, and handle low-confidence scores.

Find and fix time entries where workers forgot to clock out.

Troubleshoot Sage/Xero export errors, missing data, and incorrect totals.

Reset passwords, fix locked accounts, and resolve permission errors.