Login & Access Problems
Solutions for the most common login and access problems, from forgotten passwords to locked accounts.
Forgot Your Password
An admin sets a new one for you.
TempClock does not have a self-service password reset link on the login page. If you have forgotten your password, an admin at your organisation sets a new one for you.
Ask your admin
Contact a TempClock admin at your organisation (the person who set up your account or manages users) and tell them you need a new password.
Admin sets a new password
For a team account, the admin goes to Setup > Users, finds your name and clicks Password. For a client portal account, they go to Setup > Portal users instead. They type a new password (at least 8 characters) and click Reset.
Log in with the new password
Your admin shares the new password with you safely (not in the same email as your login address). Setting a new password also signs you out of any other devices, so you will need to log in again everywhere.
If you are the only admin and cannot log in, raise a support ticket with TempClock support and we will help you get back in.
Too Many Failed Attempts
Wait 15 minutes, then try again.
If you enter the wrong password 5 times within 15 minutes, TempClock stops accepting logins for that account for a while. Too many failed attempts from one network are blocked the same way. The login page shows a message telling you to try again in 15 minutes.
What to do:
Wait 15 minutes
The block lifts on its own. Nobody needs to unlock the account.
Check you have the right password
Before trying again, make sure you are using the right email address and the right portal (see Using the Wrong Portal below).
Still stuck? Ask for a new password
If you have forgotten your password, ask your admin to set a new one, as described in Forgot Your Password above.
If you are not sure who your admin is, check with your line manager. If you are the only admin, raise a support ticket with TempClock support.
"Permission Denied"
You can log in but cannot access certain pages.
If you can log in successfully but see a "Permission Denied" or "Access Restricted" message when trying to open certain pages, it means your user role does not include access to that feature.
Can view dashboards, timesheets, and reports, but cannot make changes
Can manage workers and timesheets, but cannot access billing or user settings
Full access to everything
What to do:
Check which page you are trying to access
Note the page name from the sidebar or URL. Common restricted pages include Billing, User Management, and system Settings.
Ask your admin about your role
Contact your admin and let them know which page you need access to. They can check your role and upgrade it if appropriate.
Admin updates your role
Your admin can change your role from Setup > Users (the Role button next to your name). See the User Roles guide for details on what each role can access.
Not every user needs Admin access. Ask for the minimum role that covers what you need. If you only need to view reports, the Viewer role is sufficient and more secure.
Using the Wrong Portal
The manage portal and client portal are separate systems.
TempClock has two separate portals with different login pages. If your login credentials are not working, you may be trying to log in to the wrong one.
If you are a team member (admin, manager, or viewer), use the manage portal. If you are a client checking or approving your workers' hours, use the client portal.
Each portal has its own set of user accounts. A manage portal login will not work on the client portal, and vice versa.
If you are not sure which portal to use, ask the admin who created your account for the right login link.
Browser Issues
Clear your cache or try a private window.
Sometimes login problems are caused by your browser rather than your account. Old cached data or browser extensions can interfere with the login process.
Try an incognito/private window
Open a new incognito window (Chrome) or private window (Safari/Firefox) and try logging in there. This uses a clean session without any cached data or extensions.
- Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
- Safari: File > New Private Window
- Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
Clear your browser cache
If incognito mode works, the issue is with cached data in your normal browser. Clear your cache and cookies for the TempClock website:
- Chrome: Settings > Privacy and Security > Clear Browsing Data
- Safari: Safari > Settings > Privacy > Manage Website Data
- Firefox: Settings > Privacy & Security > Clear Data
Disable browser extensions
Some browser extensions (ad blockers, privacy tools, VPNs) can interfere with login forms. Try disabling them temporarily and logging in again.
Try a different browser
If the issue persists, try a different browser entirely. If it works in Chrome but not Safari (or vice versa), the issue is browser-specific.
If the login page looks broken or buttons do not respond, it is almost always a browser cache issue. Clearing the cache or using incognito mode should fix it immediately.
Two-Factor Authentication Issues
When the verification code is not working.
If your account has two-factor authentication (2FA) enabled and you are having trouble with the verification code, here are the most common fixes:
Check the code is current
Two-factor codes change every 30 seconds. Make sure you are entering the code that is currently showing in your authenticator app, not an old one. Wait for a fresh code if you are not sure.
Check the time on your device
Two-factor codes are time-based. If the clock on your phone is wrong (even by a minute or two), the codes will not work. Make sure your phone's time is set to automatic.
Use a backup code
When you set up 2FA, you were given backup codes. If you still have them, use one to log in. Each backup code can only be used once.
Contact your admin for a reset
If none of the above works, contact your TempClock admin. They can click Reset 2FA next to your name in Setup > Users (or Setup > Portal users for a client portal account), which will let you set it up again from scratch.
If your admin resets your 2FA, you will need to set it up again the next time you log in. Have your authenticator app ready (Google Authenticator, Authy, or similar) and store the new backup codes in a safe place.
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