Troubleshooting

Missing Clock-Outs

Find and close shifts where a worker forgot to clock out, and set an automatic clock-out rule per site as a safety net.

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What Happens Finding Them Fixing One Auto Clock-Out Rule Preventing Them

What Happens When Someone Forgets to Clock Out?

The shift stays open until it is closed.

The shift stays open. It shows on the fire register and live view as on site (for up to 18 hours), it is listed on the Exceptions page once it is overdue, and it blocks the pay week from being locked until it is closed. Night shifts that cross midnight are handled: a worker who clocked in at 22:00 is not flagged at 02:00.

A shift counts as a missing clock-out when it is
Booked still open past the booked end plus a grace (the client's late grace, at least 30 minutes)
Not booked open for 14 hours

Finding Missing Clock-Outs

On the Exceptions page.

Open Exceptions

Go to Time & Pay > Exceptions in the agency console or client dashboard.

Open the Missing clock-outs tab

Click Missing clock-outs. It includes anything still open from earlier periods. Missing clock-outs cannot be dismissed: they have to be closed.

Fixing a Missing Clock-Out

Close it with the right time and a reason.

Click Fix entry

Click Fix entry on the row to open the time entry.

Close at the booked end, or enter the time

If the shift was booked, the Missed clock-out box closes it at the booked end in one step, with the reason "forgot to clock out". Otherwise enter the clock-out time the worker or supervisor confirms.

Give a reason and save

Choose the reason and add a note. The original times are kept and the change is written to the audit log. If second-person approval is switched on, your change waits for approval.

Auto Clock-Out Rule

A safety net per site.

On Sites > Site rules, set Auto Clock-Out After (hours) for a site. A background job then closes forgotten shifts:

A booked shift is closed at the booked end, once the booked end plus the rule's hours has passed. Nobody is paid the extra hours.
A shift with no booking is closed at clock-in plus the rule's hours.
Closed entries are flagged as closed automatically, recorded in the audit log, and stay pending so someone checks them before approval.
Important

Auto clock-out is a safety net, not a replacement for clocking out. Check auto-closed entries before you approve the week.

Preventing Missing Clock-Outs

Habits and reminders.

Put the kiosk where people pass on the way out, not only on the way in.
Use a clock-out message on the kiosk to remind people (see Clock-In Messages).
Review the Missing clock-outs tab each morning while the details are fresh.
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