Handling Exceptions
Find and deal with late starts, no-shows, early finishes, missing clock-outs, excessive hours, missed breaks, client disputes, unapproved shifts, flagged clocks and offline conflicts.
Overview
Everything that needs a look, in one place.
The Exceptions page checks clocks against bookings and rules, including overnight shifts, and sorts what it finds into tabs. It uses the same matching as the Attendance & Fulfilment report, so the two agree.
Open Exceptions
Agency console or client dashboard.
Go to Time & Pay > Exceptions. Choose a Period and a Client, and click Apply. Missing clock-outs and disputes include anything still open from earlier periods. The heading shows how many open exceptions there are.
The Tabs
Each tab is one kind of exception.
| Tab | What it catches | Can be dismissed? |
|---|---|---|
| Late starts | Clocked in after the booked start plus the client's late grace (10 minutes by default). | Yes |
| No-shows | A booked shift that has started with no clock-in. | Yes |
| Early finishes | Clocked out before the booked end, beyond the grace. | Yes |
| Missing clock-outs | Still open past the booked end plus a grace (at least 30 minutes), or open 14 hours with no booking. | No: fix it |
| Excessive hours | A shift longer than the maximum, or weekly hours over the limit. | Yes |
| Missed breaks | A shift over the break threshold with no break recorded. | Yes |
| Client disputes | Shifts the client has queried in the portal. | No: resolve it |
| Not client-approved | Shifts the client has not approved yet. | No: approve it |
| Flagged clocks | Clocks with a risk flag, including every PIN clock, off-site or low-accuracy GPS, and identity warnings. | Yes |
| Offline conflicts | A kiosk replayed an offline clock that clashed with one already recorded. | Review |
Fixing an Exception
Go straight to the entry.
Click Fix entry to open the time entry. Corrections need a reason, keep the original times, and are written to the audit log. A missed clock-out with a booking can be closed at the booked end in one step. See Editing Time Entries.
Dismissing
When the exception is fine.
Click Dismiss
On the row, click Dismiss.
Give a reason
Choose a Reason: authorised by the client, agreed with client, worker spoken to, hours corrected elsewhere, clock was correct, or other (a note is required for Other). Click Yes, dismiss.
Restore if needed
Dismissed items are hidden from the list and recorded in the audit log. Tick Show dismissed and click Apply to see them again.
Exporting
For a client or your records.
Click Export this tab (CSV) or Export all (CSV). The Close week page also has its own exception report for the pay week.
Thresholds
Where the limits come from.
Know who turned up, and pay every hour right.
Face-verified clock-ins, live geofencing and payroll-ready timesheets in one system. Tell us how your shifts run and we will show you how it fits.
App hosted in the UK · Onboarding led by a pilot site · No app needed to clock in